Refund Policy

A legal disclaimer

Effective Date: April 27th, 2026

At The Den, we are committed to providing high-quality training and programming. Due to the nature of our services, the following refund policy applies:

Memberships & Packages

All memberships, class packages, and training sessions are non-refundable.
Memberships may not be transferred or shared unless explicitly stated.

Cancellations

You may cancel your membership at any time; however, no refunds will be issued for payments already processed.
Cancellation requests must be submitted in writing to: info@thedenathletics.net

Missed Sessions

Missed classes, sessions, or appointments are not eligible for refunds or credits.
In select cases, The Den may offer a make-up session at its discretion.

Program Changes or Cancellations by The Den

If The Den cancels a program, session, or event, a credit or refund may be issued.
If a program is rescheduled, no refunds will be provided unless you are unable to attend the new time.

Medical Exceptions

Refunds or credits may be considered in the case of a documented medical condition or injury that prevents participation.
Requests must include supporting documentation and are subject to approval.

Special Events & Clinics

Registrations for camps, clinics, or special events are non-refundable, unless otherwise stated.
Transfers to another participant may be allowed with prior approval.

Membership Pauses

Membership pauses may be requested and are reviewed on a case-by-case basis.
Approved pauses are limited to a maximum of three (3) months within a twelve (12) month period.
A $20 per month service fee will apply during any approved pause period.
Pause requests must be submitted in writing to: info@thedenathletics.net

Contact Us

For all cancellation, pause, or refund-related inquiries, please contact:
info@thedenathletics.net